As a reminder, it is your responsibility to find out if your insurance company or HMO requires pre-certification before you have a procedure performed at our facility. If you fail to do this, you may have charges that an insurance company or HMO does not pay. You can contact your third party carrier by calling the number on the back of the coverage card or through your insurance agent. If you have medical insurance through your job, your Human Resources personnel should be able to give you a number to contact.

If you are paying for the procedure yourself, you have probably already arranged for payment through your surgeon’s office. If this has not been done, please contact the billing department of his or her office to determine how this will be handled. Otherwise, you will need to make arrangements with our financial department prior to check-in.

All questions regarding billing and insurance should be directed to the CFHASC Business Office at 309.683.4706.

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Patient Rights and Responsibilities Handout